Service Manager powered by HEAT

Working with the Outage Log

The outage log captures information on a service outage and is part of the availability management process. Each time you have an outage, record it here. The availability report deducts this time from the availability.

1.Log into the Service Manager Application.

2.Open the Service or CI Service workspace.

3.Select the Outage Log tab. (See Working with Services.) The system displays the list of logs, if any.

4.Click New Outage Log. The system displays a blank form.

5.Enter information into the fields.

Fields	Description
Category	The category. Choose from the drop-down list, or enter a new category.
Started On	When the outage started. Displays the current time by default. Click the calendar to choose a different date and time.
End On	When the outage ended. Displays the current time by default. Click the calendar to choose a different date and time.
Duration	(Optional) The number of seconds to capture.

6.Click Save. The window closes.